---
title: Client relationship
lang: en
type: notion
phases:
  - specification
  - concept
  - preuve-de-concept
  - dossier-technique
  - integration-et-tests
tags:
  - meo
  - notion
prerequis: []
aa: []
draft: false
source_fr: conduite/meo/relation-client.md
source_sha256: cd5131759d6f8673d9f70bb58f92f3a94c52a290ba3647e1cd82ee7c4444404d
---

The **client relationship** is the way the exchange with the sponsor of a project is conducted: understanding the need, keeping the client informed of progress, and having the deliverables **approved** at the agreed milestones rather than disappearing until final delivery.

## In the project

Even a teaching project has a client: the teacher who commissions it, or a **credible fictional client** that the team gives itself (see [[specification-technique-en|technical specification]]). The expected practice is to restate the need in the [[cahier-des-charges-fonctionnel-en|cahier des charges]] (the French functional requirements specification), to **report regularly** through phase reviews and interim checkpoints, and to manage expectations, which means announcing a deviation or a trade-off early rather than letting the client discover it at the final presentation. All of this is steered by [[gestion-de-projet-en|project planning and tracking]].

## See also

- [[specification-technique-en|Technical specification]] — putting the client's need into formal terms
- [[cahier-des-charges-fonctionnel-en|Cahier des charges fonctionnel]] — the contract with the client
- [[gestion-de-projet-en|Project planning and tracking]] — the cadence of reviews and reporting